Shipping Policy

Turnaround

All orders are shipped within 48 hours Monday – Friday 8am – 5pm.

Carriers

We use the following carriers to deliver our orders:

USPS

UPS

FedEx

DHL

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page, you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Back Orders

If an item goes on back order, we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

Returns, Refunds and Exchanges

How To Return An Item

Your item must be in its original unused condition to be returned, you pay for the return shipping, unless there is a manufacturer defect. You must return the item within 1 days of your delivery.

Please email orders@wickedsenseusa.com to request a refund and we will assign you a tracking #.
Mail your returned item to:
Wicked Sense

Returns Department Tracking #

131 Crosslake Park Dr,

Suite B106

Mooresville, NC 28117

Include in your package a signed letter stating the reason for your return and the original receipt.

Return Exceptions

Some items can not be returned if they are opened. Return approval is needed before sending products back to us.

Merchandise that has been worn, used, or altered will not be accepted for return or exchange.

Exchanges

We do not offer any exchanges.

FOR PICKUP ORDERS: Once the customer/authorized representative picks up the order and leave our building, there will not be able to return or exchange.